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SMTP Authentication
Error 550: Relay is not permitted
We have recently made changes to our mail system that now requires our users to authenticate when sending mail.
The changes were made to improve security on our mail system and we apologize for any inconvenience caused by this.
If you are receiving the above error, you will need to make some slight changes in your mail program.
In an effort to lower the current high hold times we have setup this page to assist users in making the changes necessary themselves.
If you do not feel comfortable doing so please accept our apologies for the hold times, and our technicians will assist you as soon as they can.
The instructions currently available are for Outlook Express, and Microsoft Outlook which the majority of our customers use. If you use another mail program other than Outlook Express,
and are not familiar with how to set authentication when sending mail, please continue to hold for one of our technicians.
Please select your mail client:
Outlook Express
Microsoft Outlook
Setting Authentication in Outlook Express
- Click on the Tools menu, then choose Accounts.
- In this window, you will see your currently installed accounts. Click on
your account once so it highlights it, then click the Properties
button.
- Click on the General tab.
- Click on the Servers tab.
- In the Outgoing Mail (SMTP) box, make sure the server entered is smtp.airmail.net.
- In the Account name box, make sure your full email address is entered. Make sure to include the domain (i.e. @airmail.net).
- Place a check mark in the My server requires authentication option.
- Click the OK button, then click the Close button.
Setting Authentication in Microsoft Outlook
- Click on the Tools menu, then choose E-mail Accounts.
- Put a dot next to View or change existing e-mail accounts, then click the
Next button.
- In this window, you will see your currently installed accounts. Click on
your account once so it highlights it, then click the Change
button.
- In the Outgoing mail server (SMTP) box, make sure the server entered is smtp.airmail.net.
- In the User Name box, make sure your full email address is entered. Make sure to include the domain (i.e. @airmail.net)..
- Click the More Settings button.
- Click on the Outgoing Server tab
- Place a check mark in the My outgoing server (SMTP) requires authentication option.
- Click on OK, then click on Next, and Finish.
Please email our technical support team if you have any questions.
By Telephone: 1-800-232-4335 Toll-free
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